There is wheelchair access to all facilities in the medical centre.

We are a teaching practice.

Occasionally you may be asked to allow a student doctor to observe your consultation or to consult you prior to you seeing the doctor/nurse. This is entirely voluntary. If you have any objections, then the student will leave to allow you a private consultation. Please tell the receptionist if you wish to be alone.

As a training practice we have Registrars attached for periods of 4-18 months. These doctors are fully qualified and are undertaking further training to specialise in General Practice. They consult independently but under supervision.

You may consult an NHS Doctor anywhere in the UK if you are away from home and in need of medical attention. You can do this by simply asking to see the nearest GP as a 'Temporary
Resident'. We will be happy to see any friends or relatives staying with you if they need a Doctor.

Patients are asked to inform the reception of any changes to your address/telephone number as soon as possible.

If you move out of our practice area or wish to change your doctor for any reason, take your medical card to the doctor of your choice.

Doctors are recommended to have a chaperone with them when undertaking intimate examinations. When the doctor decides this is necessary they will generally ask a member of staff to take this role, or you can bring a friend or relative with you. In these situations you may also request a chaperone yourself; we appreciate that patients often find this comforting.

Only healthcare professionals within the practice are able to access patient information. Any information requested by a third party will only be processed with a signed statement from the patient involved. A computer is used to retain records and to facilitate some aspects of patient care including recall for screening procedures and printing prescriptions. If you receive a letter from the practice please do not ignore it, we are committed to improving patient care. This practice is registered under the Data Protection Act and you may be sure that all records whether written or computerised are strictly confidential.

All information about patients is confidential, from the most sensitive diagnosis to the simple fact of having visited, or being registered at, a surgery. All patients can expect that their
personal information will not be disclosed to anybody without their express permission. The exception to this is in extreme circumstances when somebody is in grave risk of serious harm, and disclosure will protect their health, safety or wellbeing. It may be that in the course of their duty practice staff and attached healthcare professionals will need to access a
patients records but they are all bound by contracts of employment to maintain
confidentiality. All health care professionals are individually accountable for their actions.

This medical practice supports the Governments NHS zero tolerance zone campaign.

Violence and abuse is a growing concern. The GPs and staff have the right to care for others
without fear of being attacked or abused. Violent patients will be reported to the police and struck-off our list. We ask that you treat your GP and practice staff properly without violence or abuse.