There is wheelchair access to all facilities in the medical centre.
We are a teaching practice.
Occasionally you may be asked to allow a student doctor to observe your
consultation or to consult you prior to you seeing the doctor/nurse.
This is entirely voluntary. If however, you have any objections, then
the student will leave to allow you a private consultation. Please tell
the receptionist if you wish to be alone.
You may consult an NHS Doctor anywhere in the UK if you are away from
home and in need of medical attention. You can do this by simply asking
to see the nearest GP as a 'Temporary
Resident'. We will be happy to see any friends or relatives staying with
you if they need a Doctor.
Patients are asked to inform the reception of any changes to your
address/telephone number as soon as possible.
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how to change your doctor |
If you move out of our practice area or wish to change your doctor
for any reason, take your medical card to the doctor of your choice.
Some patients find having another person in the room when intimate
examinations are undertaken is helpful, others find it an intrusion.
Chaperones have advantages and disadvantages, and occasionally the
doctor, too, would like someone to be present. During surgery hours we
will always be guided by your choice, and so if you would like a
chaperone, please feel free to say so, it rarely creates any
difficulties, and there will be no question of the doctor being
offended.
If you know in advance that an intimate examination will be needed (such
as a smear test) and you would like a chaperone, just bring a friend or
relative with you. If an examination is needed but you had not
anticipated it, a member of staff will be happy to act as chaperon for
you, or the examination can often – though not always – be delayed.
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access to patient information |
Only healthcare professions within the practice are able to access
patient information. Any
information requested by a third party will only be processed with a
signed statement from the patient involved. A computer is used to retain
records and to facilitate some aspects of patient care including recall
for screening procedures and printing prescriptions. If you receive a
letter from the practice please do not ignore it, we are committed to
improving patient care. This practice is registered under the Data
Protection Act and you may be sure that all records whether written or
computerised are strictly confidential.
All information about patients is confidential, from the most
sensitive diagnosis to the simple fact of having visited, or being
registered at, a surgery. All patients can expect that their
personal information will not be disclosed to anybody without their
express permission. The exception to this is in extreme circumstances
when somebody is in grave risk of serious harm, and disclosure will
protect their health, safety or wellbeing. It may be that in the course
of their duty practice staff and attached healthcare professionals will
need to access a
patients records but they are all bound by contracts of employment to
maintain
confidentiality. All health care professionals are individually
accountable for their actions.
This medical practice supports the Governments NHS zero tolerance
zone campaign.
Violence and abuse is a growing concern. The GPs and staff have the
right to care for others
without fear of being attacked or abused. Violent patients will be
reported to the police and struck-off our list. We ask that you treat
your GP and practice staff properly – without violence or abuse. |
NHS
Direct 